Frequently Asked Questions
What is the difference between a One-Way Drop and a Round Trip?
A One-Way Drop involves picking you up from one city/location and dropping you off at a different destination. You only pay for the distance traveled one way. A Round Trip implies that you will return to the starting point.
What should I do if the driver asks for extra money?
We pride ourselves on transparency. Our drivers are professionals, but in the rare event of a dispute or overcharge, please contact us immediately. We will investigate the matter and ensure proper resolution.
What if I haven't heard from my driver an hour before pickup?
Our drivers are instructed to contact you well in advance to confirm the pickup location. If you haven't received a call, please reach out to our support team immediately.
Are there any restrictions on luggage?
Our taxis are passenger vehicles, not cargo carriers. We have specific luggage limits based on the vehicle type (Sedan, SUV, etc.) to ensure passenger safety and comfort.
Can I change a One-Way trip to a Round Trip during the journey?
Yes, you can convert a One-Way trip to a Round Trip, subject to the driver's availability. However, you cannot convert a booked Round Trip into a One-Way trip.
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